Ari Black
About Ari Black
Ari Black is a Customer Success Manager specializing in demand, currently working at Leaf Logistics since 2022. With a background in customer success and management roles across various companies, Ari has accumulated extensive experience in the field since beginning their career in 2005.
Current Role at Leaf Logistics
Ari Black serves as a Customer Success Manager, Demand at Leaf Logistics. In this role, which began in 2022, Ari focuses on enhancing customer satisfaction and ensuring that client needs are met effectively. The position involves collaborating with various teams to optimize customer experiences and drive demand for the company's logistics solutions. Ari's expertise in customer success contributes to the overall mission of Leaf Logistics to provide efficient and innovative logistics services.
Previous Experience at Coupa Software
Before joining Leaf Logistics, Ari Black worked at Coupa Software as a Customer Value Manager from 2020 to 2022. This role involved managing customer relationships and ensuring that clients derived maximum value from the company's software solutions. Ari's efforts were directed towards understanding client needs and aligning them with the software's capabilities, which played a crucial role in customer retention and satisfaction.
Career at Denison Consulting
Ari Black has extensive experience at Denison Consulting, where they held multiple positions over several years. From 2008 to 2012, Ari worked as a Senior Client Manager, focusing on client relations and project management. Subsequently, from 2013 to 2014, Ari served as a Business Development Manager, and from 2015 to 2018, as a Client Success Manager. These roles contributed to developing skills in client engagement and business strategy.
Educational Background
Ari Black studied at the University of Michigan, where they earned a Bachelor of General Studies (BGS) from 1999 to 2004. Following this, Ari pursued further education at Eastern Michigan University, achieving a Master of Science in Human Resources and Organizational Development (MSHROD) from 2007 to 2008. This educational background provided a foundation in human resources and organizational development, which supports Ari's career in customer success management.
Early Career Experience
Ari Black began their career as a Customer Service Representative at Graybar Electric Company from 2005 to 2006. This initial role involved direct interaction with customers and provided valuable experience in customer service and support. Additionally, Ari worked as a Graduate Assistant at Eastern Michigan University from 2007 to 2008, which further developed skills in communication and organizational support.