Amanda Shackelford
About Amanda Shackelford
Amanda Shackelford is an IT Support Analyst with extensive experience in software and network troubleshooting. She has worked at Leapfrog IT Services since 2018 and has a background in administrative support and IT internships.
Work at Leapfrog IT Services
Amanda Shackelford has been employed at Leapfrog IT Services as an IT Support Analyst since 2018. In this role, she specializes in software and network troubleshooting, focusing on remotely resolving technical issues. She manages and supports various VPN solutions, including Cisco AnyConnect, FortiClient (EMS), and NorthBridge Connect. Additionally, Amanda supports remote access for virtual private networks and assists with authentication setup. Her responsibilities also include organizing and updating technical documentation and best practices, as well as initiating antivirus and software patching and upgrades on client workstations.
Previous Experience at Randstad USA
Prior to her current role, Amanda worked at Randstad USA as an Administrative Assistant from 2009 to 2011 in Macon, GA. This position provided her with foundational administrative skills that she has since built upon in her IT career. Her experience at Randstad USA contributed to her organizational abilities and understanding of workplace dynamics.
Education and IT Expertise
Amanda studied at Per Scholas, where she focused on IT Support and completed a CompTIA+ certification program in 2018. During her time at Per Scholas, she also served as a CompTIA+ Intern for two months in Atlanta, GA. Currently, she is pursuing a Bachelor of Business Administration (BBA) at Georgia State University, having started her studies in 2017. This combination of education and hands-on experience has equipped her with the necessary skills for her role in IT support.
Technical Skills and Specializations
Amanda Shackelford specializes in software and network troubleshooting. She is proficient in managing and supporting VMWare Horizon client and various VPN solutions. Her technical skills include supporting remote access for virtual private networks and assisting with authentication setup. Amanda is also involved in executing antivirus and software patching and upgrades on client workstations, ensuring that systems remain secure and up to date.