Craig Pommells
About Craig Pommells
Craig Pommells is an IT Support Analyst at Leapfrog Services, where he has worked since 2015. He has a diverse background in IT roles, including system administration and technical support, and holds a Bachelor of Science in Information Technology.
Work at Leapfrog Services
Craig Pommells has been employed at Leapfrog Services as an IT Support Analyst since 2015. In this role, he is responsible for providing technical support and troubleshooting assistance to clients. His extensive experience in IT support allows him to effectively address various technical issues and ensure smooth operations within the organization.
Previous Employment Experience
Before joining Leapfrog Services, Craig held several positions in the IT field. He worked as a System Administrator at Gallery Capital Management, LLC for five months in 2012. He also served as an IT Technician at User Insight from 2009 to 2011. Other roles include System Administrator at OwnerWiz.com and Naylor Association Solutions, and Computer Technician at Geek Squad. His diverse background in IT roles has contributed to his skill set.
Education and Expertise
Craig Pommells earned a Bachelor of Science (B.S.) degree in Information Technology from Southern Polytechnic State University. His educational background provides a solid foundation for his technical skills. He is proficient in Microsoft Hyper-V virtualization and Citrix setup and configuration, with a strong focus on server hardware troubleshooting, backups, and restores.
Technical Skills and Knowledge
Craig possesses strong research and problem-solving skills, particularly in IT support and systems administration. He demonstrates exceptional organizational, documentation, and communication skills in technical environments. Additionally, he is knowledgeable in PBX administration, including systems like Asterisk, which enhances his capabilities in managing communication systems.