Joseph Green
About Joseph Green
Joseph Green is a Tech Support Analyst at Leapfrog Services in Atlanta, GA, where he has worked since 2012. He specializes in network performance monitoring and provides support for various systems and applications.
Work at Leapfrog Services
Joseph Green has been employed at Leapfrog Services as a Tech Support Analyst since 2012. In this role, he has accumulated over 12 years of experience in providing technical support. His responsibilities include managing configuration and change control processes, as well as addressing network outages and performance degradation issues. Green serves as a Tier 3 escalation point, specializing in supporting various systems and applications, including Exchange, Server Platforms, VMWare, VDI, and Storage Systems.
Education and Expertise
Joseph Green studied at Clayton State University from 2010 to 2013, where he earned a degree in Information Technology. His educational background has equipped him with the skills necessary for his role in tech support. He possesses expertise in network and systems performance monitoring, which is essential for identifying and resolving technical issues effectively.
Background
Joseph Green has a solid foundation in technical support, with a focus on configuration management and change control processes. His work involves providing support for network outages and performance issues, ensuring that systems operate efficiently. Based in Atlanta, GA, he has developed a comprehensive understanding of various technical environments over his career.
Technical Skills and Responsibilities
In his position as a Tech Support Analyst, Joseph Green is responsible for firewall and switch configuration and support. He specializes in managing and troubleshooting third-party applications, ensuring that users receive the necessary assistance for their technical needs. His role requires a deep understanding of various technologies and the ability to respond to complex technical challenges.