Khanh Nguyen
About Khanh Nguyen
Khanh Nguyen serves as the Support Center Tech Lead at Leapfrog IT Services, a position he has held since 2016. He has a background in technical support and training, with previous roles at Intelliteach and GameStop.
Work at Leapfrog IT Services
Khanh Nguyen has been employed at Leapfrog IT Services since 2016, currently holding the position of Support Center Tech Lead. In this role, he oversees the support center operations, ensuring efficient service delivery. Prior to this position, he worked as a Support Center Analyst at Leapfrog IT Services from 2015 to 2016. His responsibilities include performing interviews for potential new hires and training them on various systems used within the organization, such as ticketing and phone systems.
Previous Experience at Intelliteach
Before joining Leapfrog IT Services, Khanh Nguyen worked at Intelliteach as a Senior Service Desk Analyst from 2013 to 2015 in Atlanta, GA. During his tenure, he developed skills in service desk operations and customer support, contributing to the overall efficiency of the service desk team.
Background in Customer Support
Khanh Nguyen began his career in customer support at GameStop, where he worked as a Sales and Support representative from 2004 to 2006 in Winter Park, FL. This early experience laid the foundation for his subsequent roles in technical support and service desk management.
Education and Expertise
Khanh Nguyen studied at Valencia Community College, where he earned an Associate's degree in Audio Production with a Music major from 2001 to 2009. His educational background provides him with a unique perspective and skill set that he applies in his current role in IT services.
Team Development and Knowledge Management
In his current role, Khanh Nguyen focuses on team development by evaluating and implementing employee improvement plans to enhance performance. He also administers and updates the knowledge base to ensure that information remains relevant and accurate, which is crucial for effective troubleshooting and support.