Matthew L.
About Matthew L.
Matthew L. is a Support Center Analyst at Leapfrog Services, where he has worked since 2022. He holds an Associate of Arts and Sciences in Cyber Security from Gwinnett Technical College and actively enhances his skills through certifications and volunteer projects.
Work at Leapfrog Services
Matthew L. serves as a Support Center Analyst at Leapfrog Services, a position he has held since 2022. In this role, he manages over 60 unique environments, ensuring operational efficiency and support. He creates Active Directory accounts utilizing Windows Server versions 2012, 2016, and 2019. Additionally, he provisions various licenses, including Office E5 and Microsoft Visio. Matthew collaborates with multiple departments, including the Network Operations Center, Support Engineering, Project Management, and Security Operations Center, to enhance operational insights and effectiveness.
Education and Expertise
Matthew L. studied Cyber Security at Gwinnett Technical College, where he earned an Associate of Arts and Sciences (AAS) degree and a Diploma from 2018 to 2020. His education has equipped him with foundational knowledge and skills in cybersecurity. He continues his education as a student at Georgia State University, where he has been enrolled since 2024. Matthew actively works on improving his cybersecurity skills through certifications, college degrees, and personal projects, including home-made labs.
Previous Experience at Prime Care Technologies, Inc.
Before his current role at Leapfrog Services, Matthew L. worked as a Help Desk Analyst at Prime Care Technologies, Inc. for seven months in 2022. In this position, he gained experience in technical support and troubleshooting, which contributed to his development in the IT support field.
Volunteer Activities
Matthew L. participates in volunteer projects outside of his support desk role. These initiatives aim to enhance the effectiveness and potential of his contributions within the organization. His involvement in volunteer activities reflects his commitment to professional growth and community engagement.