Dylan Lees
About Dylan Lees
Dylan Lees is a Customer Success Executive at Learning Pool, where he has worked since 2020, focusing on enhancing service offerings and client satisfaction. He has a background in customer service and a Bachelor's degree in Computer Science from The Open University.
Work at Learning Pool
Dylan Lees has been employed at Learning Pool as a Customer Success Executive since 2020. In this role, he engages in cross-departmental collaboration to enhance the company's service offerings. His contributions focus on developing customer success strategies aimed at improving client satisfaction and retention. Dylan's work is integral to the overall mission of Learning Pool, which emphasizes delivering quality service to its clients.
Education and Expertise
Dylan Lees studied Computer Science at The Open University, where he earned his Bachelor's degree from 2018 to 2022. His educational background provides a solid foundation for his role in customer success, particularly in technology integration. He has also participated in professional development programs that focus on customer success, further enhancing his expertise in this area.
Background
Prior to joining Learning Pool, Dylan worked at FTZ Ltd - O2 Franchise as an O2 guru from 2019 to 2020. His experience in this role contributed to his customer service skills. Before that, he served as a Customer Service Representative at Chill Off Licence from 2013 to 2019 in Derry City, Northern Ireland. This extensive background in customer-facing roles has equipped him with valuable insights into client needs and expectations.
Achievements in Customer Success
During his tenure at Learning Pool, Dylan Lees has contributed to the development of customer success strategies that have positively impacted client satisfaction and retention. His involvement in cross-departmental initiatives reflects his commitment to improving service delivery and enhancing the overall customer experience.