Crystal Vaughn
About Crystal Vaughn
Crystal Vaughn is a Client Support Specialist with extensive experience in technology and education. She has held various roles in customer support and business analysis, and she holds a Bachelor's degree in Management Information Systems and a Master's degree in Business Administration.
Work at Learning Technologies Group plc
Crystal Vaughn has been employed as a Client Support Specialist at Learning Technologies Group plc since 2020. In this role, she provides support to clients, ensuring their needs are met and facilitating effective communication between clients and the company. Her experience in this position builds on her extensive background in client support and technology.
Previous Experience in Technology and Support Roles
Before joining Learning Technologies Group plc, Crystal Vaughn worked at Blackboard as an Application Specialist from 2014 to 2020. Her earlier experience includes a role as a Business Analyst at Vertafore from 2011 to 2014 and as a Client Support Representative at Fifth Gear (Sigma Micro) from 2005 to 2011. These positions contributed to her expertise in client support and technology project coordination.
Educational Background in Management Information Systems
Crystal Vaughn earned a Bachelor's Degree in Management Information Systems from Central State University, completing her studies from 1994 to 1998. She furthered her education by obtaining a Master's degree in Business Administration and Management from Indiana Wesleyan University, where she studied from 2010 to 2012. This educational foundation supports her professional roles in technology and client support.
Skills in Customer Requirements Gathering and Project Coordination
Crystal Vaughn has demonstrated skills in conducting customer interviews for requirements gathering, which aids in the successful execution of technology projects. Her experience includes planning and coordinating technology projects, ensuring that client needs are effectively addressed throughout the project lifecycle. She has also created detailed instructions for various software applications, enhancing user understanding and engagement.
Teaching Experience in Computer Technology
In addition to her roles in client support and technology, Crystal Vaughn has a background in teaching computer technology classes to adult students. This experience highlights her ability to communicate complex technical concepts in an accessible manner, contributing to her effectiveness in client support and training roles.