Jennifer G. Miller
About Jennifer G. Miller
Jennifer G. Miller is a Customer Success Manager with extensive experience in client relations and project management. She currently works at Learning Technologies Group plc and Workhuman, and has a strong background in delivering solutions and managing enterprise customer relationships.
Current Role at Learning Technologies Group plc
Jennifer G. Miller serves as a Customer Success Manager at Learning Technologies Group plc since 2020. In this role, she focuses on exceeding financial and client satisfaction performance metrics. Her responsibilities include developing trusted partnerships with enterprise customers to align with their talent management strategies and program goals. She conducts Executive Business Reviews to enhance outcomes and adoption for Fortune 500 clients, demonstrating her expertise in driving value and communicating ROI.
Current Role at Workhuman
Since 2022, Jennifer G. Miller has also held the position of Customer Success Manager at Workhuman. In this capacity, she acts as a strategic advisor, leveraging Workhuman’s performance management solutions to support client needs. Her role involves leading continuous improvement initiatives within customer service operations to identify and capitalize on business growth opportunities.
Previous Experience at Vidant Health
Prior to her current roles, Jennifer G. Miller worked as a Project Manager in the PMO at Vidant Health for eight months in 2019. This position was located in the Greenville, North Carolina Area. Her experience in project management contributed to her ability to deliver solutions and projects within agreed timelines through effective budget control and resource mobilization.
Professional Background at PeopleFluent
Jennifer G. Miller has extensive experience at PeopleFluent, where she held multiple roles over several years. She served as a Senior Consultant/IT Project Manager from 2009 to 2013 and as a Professional Services Practice Manager from 2013 to 2018. Additionally, she was a Consultant/IT Project Manager from 2006 to 2009. Her tenure at PeopleFluent equipped her with strong negotiation and relationship management skills.
Education and Expertise
Jennifer G. Miller holds a Master's degree in Education from Virginia Commonwealth University and a Bachelor of Arts in Rhetoric and Communications from the University of Virginia. Her educational background supports her professional expertise in customer success management and project delivery, enabling her to effectively engage with clients and drive successful outcomes.