Melissa (Turner) Maro
About Melissa (Turner) Maro
Melissa (Turner) Maro is an experienced Account Manager currently working at Leasecake. She has held various roles in customer success and account management at companies such as Latch and Epicured, demonstrating a strong background in enhancing customer experience through cross-functional collaboration.
Current Role at Leasecake
Melissa Maro has been serving as an Account Manager at Leasecake since 2024. In this role, she focuses on managing client relationships and ensuring customer satisfaction. Her responsibilities include collaborating with various teams to address client needs and enhance the overall customer experience.
Previous Experience at Latch
Prior to her current position, Melissa worked at Latch for three years, from 2021 to 2024. During her tenure, she held multiple roles, including Enterprise Success Lead, Manager of Strategic Accounts, and Customer Success Manager. In these positions, she contributed to client success and developed strategies to improve customer engagement.
Background in Customer Success
Melissa has a strong background in customer success, having worked in various roles across different organizations. Before her time at Latch, she was the Vice President of Customer Success at Epicured for 11 months in 2020-2021. Additionally, she served as a Senior Customer Success Manager at Common, where she focused on enhancing the customer journey.
Experience in Management Roles
Melissa has held several management positions throughout her career. She was a Lead Experience Manager at Small Door Veterinary for eight months in 2019-2020 and a Studio Manager at SoulCycle for two years from 2013 to 2015. These roles involved overseeing operations and ensuring a positive experience for clients.
Education and Expertise
Melissa studied at the University of Arizona, where she gained foundational knowledge that supports her career in customer success and management. She has expertise in acting as a communication bridge between teams and providing feedback to leadership to enhance customer experience.