Al Lajeunesse
About Al Lajeunesse
Al Lajeunesse serves as the Team Manager for Client Service Delivery at Leaseweb in Montreal, Quebec, where he has worked since 2021. He has extensive experience in client success and financial services, having held various roles at INAP, iWeb, and Primerica Financial Services.
Work at Leaseweb
Al Lajeunesse has been serving as the Team Manager Client Service Delivery at Leaseweb since 2021. In this role, he is responsible for overseeing client service delivery operations in Montreal, Quebec, Canada. His work involves analyzing personal insurance needs for clients and providing tailored recommendations. Lajeunesse's focus on client satisfaction and service excellence contributes to the overall effectiveness of Leaseweb's client engagement strategies.
Previous Experience at INAP
Before joining Leaseweb, Al Lajeunesse worked at INAP as a Customer Success Manager for the iWeb brand from 2013 to 2022. In this position, he managed client relationships and ensured customer satisfaction. His tenure at INAP lasted for nine years, during which he developed skills in client management and service delivery that he continues to apply in his current role.
Career at iWeb
Al Lajeunesse has extensive experience with iWeb, where he held multiple positions over a span of 12 years. He served as a Senior Specialist in Client Relationship Management from 2009 to 2013 and as the Head of Purchasing and Facilities Management from 2001 to 2008. His roles involved managing client relations and overseeing operational logistics, which provided him with a solid foundation in customer service and operational management.
Education and Expertise
Al Lajeunesse studied Computer Science at CEGEP de l'Abitibi-Témiscamingue, where he earned a Diploma of College Studies (DEC) from 1997 to 2000. His educational background in computer science complements his professional experience in client service delivery and financial advising. Additionally, he has expertise in recommending mutual fund allocations to clients, enhancing his ability to provide comprehensive financial advice.
Experience in Financial Services
Al Lajeunesse has also worked in the financial services sector at Primerica Financial Services as a Representative in Collective Savings and Financial Security Advisor from 2008 to 2009. This role allowed him to gain insights into financial planning and client advisory services, further enriching his skill set in client management and financial recommendations.