Andrew Eklov
About Andrew Eklov
Andrew Eklov is a Customer Success Manager currently working at Leaseweb in Amsterdam, Netherlands. He has a diverse background in customer service and sales, with previous roles at companies such as Booking.com, Marriott Hotels, and SuperSports.
Current Role at Leaseweb
Andrew Eklov currently serves as a Customer Success Manager at Leaseweb, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring that clients receive optimal value from the company's services. His experience in customer care and support positions him to effectively address client needs and foster long-term relationships.
Previous Experience at Leaseweb
Before his current role, Andrew worked at Leaseweb as a Customer Care Representative and Backup Team Lead from 2018 to 2021. During his three years in this position, he was responsible for managing customer inquiries and providing support to ensure a positive customer experience. His time in Amsterdam allowed him to develop skills in customer service within a technology-focused environment.
Professional Background in Customer Service
Andrew has a diverse background in customer service roles across various industries. He worked as a Customer Service Specialist at Booking.com from 2017 to 2018, where he handled customer inquiries and provided assistance. His earlier experience includes a position as a Sales Representative at SuperSports from 2005 to 2007 and as an Assistant at Marriott Hotels from 2008 to 2009.
Education and Academic Background
Andrew Eklov studied Sociology at the University of Illinois Urbana-Champaign, where he earned a Bachelor of Arts degree. He furthered his education at UCLA, also focusing on Sociology. His academic background provides him with insights into social dynamics, which can be beneficial in understanding customer needs and behaviors.
Additional Work Experience
In addition to his roles in customer service, Andrew has experience in coaching and hospitality. He worked as a Tennis Coach at Manhattan Country Club from 2010 to 2013, where he developed coaching skills. He also served as a Bartender at Hard Rock International from 2014 to 2017, gaining experience in a fast-paced service environment in Amsterdam.