Angela Williams
About Angela Williams
Angela Williams is an Information Technology Support Manager at Leaseweb, where she has worked since 2015. She holds a Master's degree in Computer and Information Sciences from the University of Amsterdam and is responsible for developing Service Desk policies and creating knowledge base articles.
Work at Leaseweb
Angela Williams has served as the Information Technology Support Manager at Leaseweb since 2015. In this role, she is responsible for developing and improving Service Desk policies and procedures. She collaborates with global leadership to address issues faced by Service Desk staff across various locations. Angela monitors the daily utilization of the global Service Desk team to ensure an even distribution of workload, contributing to efficient service delivery.
Education and Expertise
Angela Williams earned a Master's degree in Computer and Information Sciences and Support Services from the University of Amsterdam. Her studies spanned from 2008 to 2014, providing her with a solid foundation in information technology. In addition to her academic qualifications, she holds the Apple Certified Support Professional (ACSP) certification, which underscores her expertise in providing technical support and solutions.
Knowledge Base Development
In her current position, Angela is responsible for creating knowledge base articles intended for use by both customers and technical staff. This initiative aims to enhance the accessibility of information and improve the overall efficiency of support services. By documenting processes and solutions, she contributes to the continuous improvement of service delivery at Leaseweb.
IT Solutions Testing
Angela is actively involved in testing IT solutions to ensure that issues are resolved effectively. This role requires her to assess the functionality and reliability of various technologies, ensuring that they meet the needs of the organization and its clients. Her contributions in this area help maintain high standards of service and support.