Chantal Wolfs
About Chantal Wolfs
Chantal Wolfs serves as the Shift Teamlead for Technical Support at Leaseweb, where she has worked since 2018. She holds an HBO Associate's degree in Middle Management and has extensive experience in customer support and team leadership across various companies in the Netherlands and Spain.
Work at Leaseweb
Chantal Wolfs has been employed at Leaseweb since 2018, serving as the Shift Teamlead Technical Support. In her role, she has contributed to various initiatives aimed at improving operational efficiency. She played a key role in implementing a new SAP system as part of a 'New Way of Working' initiative. Additionally, she helped create a more effective shift schedule and led the movement of her department into a newly renovated office space. Chantal also managed the emergency relocation of her department due to critical damages to the office building. She is responsible for coaching team members and guiding them into new positions within the company.
Previous Work Experience
Before joining Leaseweb, Chantal Wolfs held several positions in customer support and management. She worked at MultiSafepay as a Customer Support Officer and later as Teamlead Customer Support from 2015 to 2018. Her experience also includes roles at Booking.com as a Customer Service Executive and at TravelBird as a Travel Advisor and Backup Teamlead. Earlier in her career, she worked in various customer-facing roles, including as a Front Desk Hostess at MSC Cruises and as a Tour Guide at Loro Parque.
Education and Expertise
Chantal studied at Laudius, where she focused on Middle Management, achieving an HBO Associate's degree from 2016 to 2018. She also attended Middelbare Hotelschool Amsterdam, where she studied Hotel Management and earned an MBO 4 degree from 2004 to 2008. Her educational background equips her with knowledge and skills applicable to management and customer service roles.
Leadership and Team Development
In her current role at Leaseweb, Chantal Wolfs has demonstrated leadership through the creation of structured team meeting schedules, where she sets agendas and leads discussions. She has completed a mentorship program with the CTO at Leaseweb, enhancing her leadership capabilities. Chantal is committed to coaching and guiding her team members, helping them advance into higher roles within the organization.
Career Milestones
Throughout her career, Chantal has achieved several milestones that reflect her adaptability and problem-solving skills. She successfully implemented a new shift schedule at Leaseweb, which improved operational efficiency. Additionally, she played a crucial role in managing the department's relocation during an emergency situation. Her contributions have been instrumental in fostering a productive work environment.