Dan Adams
About Dan Adams
Dan Adams is a seasoned manager in customer care, currently holding the position at Leaseweb in Amsterdam since 2018. With extensive experience across various roles in technology and operations management, he has developed strong relationship-building skills and a proven track record in budget management and team motivation.
Work at Leaseweb
Dan Adams has been serving as the Manager Customer Care at Leaseweb since 2018. In this role, he is responsible for overseeing customer care operations and ensuring high levels of customer satisfaction. His experience in managing customer relationships and service delivery contributes to the company's commitment to providing reliable hosting solutions. Based in Amsterdam, he has been instrumental in fostering a customer-centric culture within the organization.
Previous Experience in Customer Care and Management
Prior to his current role, Dan Adams held various positions that enhanced his expertise in customer care and management. He worked at UPC Chello as a Change and Configuration Manager from 2000 to 2003 and later as an Operations NOC Manager from 2003 to 2005. His tenure at Liberty Global included roles as Director of Network Management Centre and Director of Network and IT Change Control, where he managed network operations and change processes from 2005 to 2011 and 2012 to 2015, respectively.
Technical Operations Management Experience
Dan Adams has significant experience in technical operations management, currently serving as Technical Operations Manager at World Wide Technology since 2017. In this capacity, he oversees operations at the European Technology Centre in Amsterdam. His previous role as a Business Continuity Specialist at IBM from 1994 to 2000 further solidified his technical expertise and operational management skills.
Education and Expertise
Dan Adams possesses strong numerical and analytical skills, which are essential for effective budget management and KPI maintenance. He is known for his ability to build long-term relationships with stakeholders, both internal and external. His expertise includes motivating and educating teams, enabling them to bridge gaps and achieve desired results. This skill set has been a consistent asset throughout his career.
Consulting Experience
In 2016, Dan Adams worked as an Operations Management Consultant at Prodapt Consulting, where he contributed to various IT consulting projects for a duration of eight months. This role allowed him to apply his extensive knowledge in operations management to assist clients in optimizing their processes and achieving operational efficiency.