Emily Konrath
About Emily Konrath
Emily Konrath serves as the Team Manager for Client Service Delivery and Customer Success at Leaseweb, where she has worked since 2021. She oversees contract management and order delivery, ensuring effective service delivery and customer satisfaction.
Work at Leaseweb
Emily Konrath has been serving as the Team Manager for Client Service Delivery and Customer Success at Leaseweb since 2021. In this role, she oversees the integration of contract management, order delivery, and customer success to ensure seamless service delivery. Her responsibilities include managing project timelines and coordinating large-scale order deliveries. Prior to her current position, she worked as a Customer Success Manager at Leaseweb from 2018 to 2021, where she focused on enhancing customer satisfaction and retention through effective coordination between sales and support departments.
Education and Expertise
Emily Konrath holds a Bachelor of Commerce degree in Marketing and Management from the Sobey School of Business at Saint Mary's University, which she completed from 2008 to 2012. She furthered her education by obtaining a Master's Degree in Business Administration from Jönköping International Business School, studying there from 2012 to 2013. Her academic background provides her with a solid foundation in business principles, which she applies in her professional roles.
Background
Emily Konrath has a diverse professional background that includes various roles in customer service and international trade. Before joining Leaseweb, she worked as an International Trade Consultant at Kisserup International Trade Roots from 2014 to 2016. She also gained experience as a Trade Intern at the United States Commercial Service in 2011. Additionally, she served as a Teaching Assistant at the Sobey School of Business during her studies, which contributed to her understanding of business operations and client relations.
Achievements
Throughout her career, Emily Konrath has played a pivotal role in enhancing customer satisfaction and retention at Leaseweb. Her ability to coordinate effectively between sales and support departments has been integral to her success in managing client service delivery. Her experience in various roles, including her previous positions in international trade and as a teaching assistant, has equipped her with a broad skill set that supports her current responsibilities.