Jay Lillie
About Jay Lillie
Jay Lillie is a Shift Lead at Leaseweb, where he has worked since 2019. He previously held supervisory roles at TomTom and Merck Group, accumulating over a decade of experience in customer service management.
Work at Leaseweb
Jay Lillie has been employed at Leaseweb since 2019, serving as a Shift Lead. In this role, he is responsible for overseeing daily operations and ensuring effective team performance. His position involves coordinating shifts and managing staff to maintain high service standards. Located in the Haarlem Area of the Netherlands, Lillie's contributions support Leaseweb's commitment to delivering reliable hosting and cloud services.
Previous Experience at TomTom
Before joining Leaseweb, Jay Lillie worked at TomTom from 2008 to 2018 as a Customer Service Supervisor for the DE, AT, and CH regions. During his decade-long tenure, he managed customer service operations, focusing on enhancing customer satisfaction and operational efficiency. His experience at TomTom provided him with valuable insights into customer service management and team leadership.
Role at Merck Group
Jay Lillie held the position of Supervisor Customer Service at Merck Group for one year, from 2018 to 2019. Based in the Amsterdam Area, Netherlands, he was responsible for overseeing customer service operations within the Research & Applied Solutions division. This role allowed him to further develop his skills in managing customer interactions and service delivery.
Career Overview
Jay Lillie's career spans over a decade in customer service management across various industries. His roles have included significant responsibilities in team leadership and operational oversight. His experience at TomTom and Merck Group, combined with his current position at Leaseweb, showcases his expertise in managing customer service teams and improving service quality.