Joshua Gillard
About Joshua Gillard
Joshua Gillard is an IT Support Engineer II with expertise in managing DNS and domain-related issues. He has a background in customer service and holds a Bachelor of Science in Information Technology from Arizona State University.
Work at Leaseweb
Joshua Gillard has been employed at Leaseweb as an IT Support Engineer II since 2021. In this role, he is responsible for managing various IT support tasks and ensuring the smooth operation of technical services. His expertise in DNS and domain-related issues is essential for maintaining the company's internet infrastructure. He works from the Phoenix, Arizona office, contributing to the organization's commitment to providing reliable hosting and support services.
Previous Experience at GoDaddy
Prior to his current position, Joshua Gillard worked at GoDaddy in two capacities. He served as a Customer Support Representative from 2015 to 2017, where he developed his customer service skills and technical knowledge. Following this role, he transitioned to a Hosting Support Representative position from 2017 to 2018. His experience at GoDaddy provided him with a solid foundation in technical support and client interaction.
Education and Expertise
Joshua Gillard studied at Barstow Community College, where he earned an Associate of Science (AS) degree in Math and Science from 2012 to 2015. He furthered his education at Arizona State University, completing a Bachelor of Science (BS) degree in Information Technology from 2018 to 2021. His academic background equips him with the knowledge necessary for his role in IT support, particularly in managing email systems and resolving technical issues.
Background in Customer Service
Joshua Gillard has a strong background in customer service, which enhances his ability to support clients in technical environments. His experience at GoDaddy involved direct interaction with customers, allowing him to develop effective communication skills. This background is beneficial in his current role at Leaseweb, where client satisfaction and problem resolution are key components of his responsibilities.