Judy Kuo
About Judy Kuo
Judy Kuo serves as the Business Process Owner Quote to Cash at Leaseweb in Amsterdam-Zuidoost, where she has worked since 2018. She has a background in business administration and process management, with experience in integrating work processes into SAP and Cloud For Customer systems.
Work at Leaseweb
Judy Kuo has been serving as the Business Process Owner Quote to Cash at Leaseweb since 2018. In this role, she is responsible for integrating work processes related to sales, products, and contract management into SAP and the Cloud For Customer (C4C) system. Her responsibilities include engaging in continuous improvement activities within these systems, analyzing business intelligence reports to identify process bottlenecks, and focusing on increasing automation. Judy also conducts training sessions to implement systems across different entities, ensuring a standardized approach within the Quote to Cash stream.
Education and Expertise
Judy Kuo has a solid educational background in business administration and IT service management. She earned a Bachelor in Business Administration of Facility Management from Haagse Hogeschool/TH Rijswijk, studying from 2007 to 2011. Additionally, she obtained the ITIL Foundation Certificate in IT Service Management from Global Knowledge Nederland in 2017. In 2016, she completed the PRINCE2 Foundation course at Vijfhart IT-Opleidingen. Her education has equipped her with the skills necessary for her current role in business process management.
Professional Background
Judy Kuo has a diverse professional background, having held various positions prior to her current role at Leaseweb. She worked as a Process Coordinator at Leaseweb from 2017 to 2018 and as a Sales Support Executive from 2015 to 2017. Earlier in her career, she completed a thesis internship as a receptionist at China Hotel Holland in 2011 and worked in contract management at Gemeente Wassenaar in 2009. Additionally, she gained experience in facility management during her time at The Hague University from 2007 to 2011.
Skills and Responsibilities
In her role as Business Process Owner Quote to Cash, Judy Kuo focuses on enhancing automated processes and establishing standardized workflows. She is responsible for integrating various work processes into SAP and C4C, which involves analyzing data to identify inefficiencies. Judy's expertise in hostmanship, customer satisfaction, and customer loyalty, derived from her family's restaurant business, supports her approach to improving business processes and enhancing customer experiences.