Michael Kapiteijn
About Michael Kapiteijn
Michael Kapiteijn is a Process Manager at LeaseWeb, where he has worked since 2017. He has extensive experience in incident management and service quality improvement, having previously held various roles at LeaseWeb and UPS.
Work at LeaseWeb
Michael Kapiteijn has been employed at LeaseWeb since 2011, holding various positions over the years. He currently serves as Process Manager, a role he has held since 2017. His responsibilities include ensuring high levels of availability and service through effective incident management. Prior to this, he worked as a contract management and finance professional for five years, and briefly as a Quality & Credit Controller in 2016. In addition to his current role, he has also been involved as an Incident & Escalation Manager since 2016, focusing on implementing standardized methods for efficient change management.
Education and Expertise
Michael studied Business Administration for middle management at Frans Hals College from 1996 to 1998, where he achieved an MBO qualification. His educational background provides a foundation for his roles in process management and incident management at LeaseWeb. This expertise supports his focus on minimizing the impact of change-related incidents and improving service quality within the organization.
Background
Before joining LeaseWeb, Michael worked at UPS from 2005 to 2011 in various roles, including Coordinator, Preferred Customer Associate, and Billing Clerk. His experience at UPS contributed to his skills in customer service and operational management, which he has applied in his subsequent roles at LeaseWeb. Michael's career trajectory reflects a strong focus on process improvement and service quality.
Achievements
Throughout his tenure at LeaseWeb, Michael has been responsible for implementing standardized methods and procedures to enhance the efficiency of change management processes. His efforts have contributed to maintaining high service levels and availability, demonstrating his commitment to operational excellence within the company.