René Bodewes
About René Bodewes
René Bodewes is a Datacenter Operations Engineer at Leaseweb in Haarlem, Netherlands, where he has worked since 2015. He specializes in monitoring mainframe jobs, providing remote support, and collaborating with international operations teams.
Work at Leaseweb
René Bodewes has been employed at Leaseweb as a Datacenter Operations Engineer since 2015. His role involves monitoring and restarting mainframe jobs in accordance with established procedures. He collaborates with operations teams located in India and Poland to provide support for the UK. Bodewes works in shifts, including both 8-hour weekday shifts and 12-hour weekend shifts, ensuring continuous operational support.
Education and Expertise
René Bodewes studied at Graafschap College in Doetinchem, Netherlands, where he completed a program in Medewerker beheer ICT Niveau 3, achieving an MBO qualification. His education has equipped him with the necessary skills to handle various technical tasks in his current role, including remote support and application deployment.
Background
Before joining Leaseweb, René Bodewes gained experience in sales and customer service. He worked at Boek en Buro in Doesburg from 2003 to 2005 and later at Loonstra Computer Services in Dieren as a sales intern for five months in 2007. This background provided him with foundational skills in communication and customer interaction.
Technical Skills
Bodewes possesses technical skills that include the ability to force remote machines to shut down or restart using DOSbox, particularly for machines lacking physical power or reset buttons. He also provides remote support to customers through Citrix host/client sessions and deploys applications remotely using a system manager console.
Service Call Management
In his role, René Bodewes is responsible for handling high-impact service calls that may affect production systems. He monitors these calls closely and escalates them if they remain unresolved for more than two hours, ensuring timely resolution and minimal disruption to services.