Saša Gorenc
About Saša Gorenc
Saša Gorenc is a Customer Success Manager at Leaseweb, where he has worked since 2019. He holds a Master's degree in Management in the Social and Education Sector and has a background in hospitality and experience with NGOs.
Current Role as Customer Success Manager
Saša Gorenc currently serves as a Customer Success Manager at Leaseweb, a position held since 2019. In this role, he focuses on ensuring customer satisfaction and fostering long-term relationships with clients. His experience in customer service and support enables him to address client needs effectively. He operates in the Amsterdam Area, Netherlands, where he has developed a strong understanding of customer expectations in the tech industry.
Previous Experience at Leaseweb
Before becoming a Customer Success Manager, Saša Gorenc worked at Leaseweb as a Customer Care Representative from 2017 to 2019. During this two-year tenure, he gained valuable insights into customer interactions and support processes. His role involved assisting clients with inquiries and resolving issues, laying the groundwork for his current responsibilities in customer success.
Educational Background in Management
Saša Gorenc holds a Master's degree in Management in the Social and Education Sector, obtained from DOBA Faculty of Applied Business and Social Studies between 2018 and 2020. This advanced education complements his Bachelor's Degree in Organisation and Management of Social Activities, which he completed from 2015 to 2018 at the same institution. His academic background provides a solid foundation for his work in customer success and management.
Experience in the Hospitality Industry
Saša Gorenc has a strong background in the hospitality industry, having worked as a Front Office staff member at Motel One Group from 2016 to 2017. This experience has contributed to his customer service skills, enabling him to understand and meet the needs of diverse clientele. His time in hospitality has equipped him with practical skills that are applicable in his current role at Leaseweb.
Skills in Non-Governmental Organizations
In addition to his corporate experience, Saša Gorenc possesses skills in working with Non-Governmental Organizations (NGOs). This experience indicates his ability to navigate diverse sectors and engage with various stakeholders. His work with NGOs enhances his understanding of customer needs and community engagement, which is beneficial in his role as a Customer Success Manager.