Stephanie Butler, Pmp, Csm
About Stephanie Butler, Pmp, Csm
Stephanie Butler is a Senior Customer Success Manager and Project Manager at Leaseweb, where she has worked since 2021. With a background in mortgage lending and extensive experience in customer service and project management, she has held various roles at Leaseweb and other companies over the years.
Current Role at Leaseweb
Stephanie Butler currently serves as a Senior Customer Success Manager and Project Manager at Leaseweb. She has held this position since 2021 and is based in Manassas, Virginia. In her role, she collaborates with the management team on special projects and leads project management initiatives. She is responsible for coordinating communication with corporate headquarters and addressing outages and resolutions. Additionally, she maintains communication with affected customers, manages credits, and mitigates escalations.
Career Progression at Leaseweb
Stephanie Butler has experienced a significant career progression at Leaseweb, where she has worked in various roles since 2013. She began as a Sales Support representative, then transitioned to Client Service Delivery in 2014. From 2016 to 2021, she served as a Customer Success Manager, before being promoted to her current position. Her advancement reflects her growing expertise in project management and customer service excellence.
Previous Experience in Mortgage Industry
Before her tenure at Leaseweb, Stephanie Butler worked in the mortgage industry. She served as a Mortgage Loan Officer at SunTrust Mortgage from 2005 to 2007 and at First Savings Mortgage from 2003 to 2005. Additionally, she worked as a Mortgage Loan Processor at BB&T from 1999 to 2003. This experience provided her with a strong foundation in customer service and financial processes.
Education and Qualifications
Stephanie Butler holds a Bachelor's degree in Business from Ohio University. She is also a certified Project Management Professional (PMP) and a Certified ScrumMaster (CSM). Her educational background and professional certifications contribute to her capabilities in project management and customer success.
Training and Customer Relations at Leaseweb
In her current role at Leaseweb, Stephanie Butler supports the training of various teams and fosters positive relationships with top global customers. Her efforts in training and relationship management are integral to enhancing customer satisfaction and ensuring effective service delivery.