Rebecca Bickford
About Rebecca Bickford
Rebecca Bickford serves as the Head of Customer Experience at Leesa Sleep, where she has worked since 2014. She holds a Bachelor of Science degree from Old Dominion University, which she earned between 2003 and 2007.
Work at Leesa Sleep
Rebecca Bickford has been with Leesa Sleep since 2014, serving in various capacities. She currently holds the position of Head of Customer Experience, where she focuses on enhancing customer satisfaction and engagement. Prior to this role, she worked as Operations Manager, contributing to the company's operational efficiency. Her tenure at Leesa Sleep spans a decade, during which she has played a significant role in shaping the customer experience strategy.
Education and Expertise
Rebecca Bickford earned a Bachelor of Science degree from Old Dominion University, where she studied from 2003 to 2007. Her educational background provides a foundation for her expertise in customer experience and operations management. This academic experience has equipped her with the skills necessary to analyze customer needs and improve service delivery in her current role.
Background
Rebecca Bickford is based in Virginia Beach, Virginia, where she has developed her career in customer experience and operations. Since joining Leesa Sleep in 2014, she has gained extensive knowledge of the mattress and sleep industry. Her background in operations management complements her current focus on customer experience, allowing her to implement effective strategies that benefit both the company and its customers.
Achievements
During her time at Leesa Sleep, Rebecca Bickford has contributed to various initiatives aimed at improving customer satisfaction. Her leadership in customer experience has led to the development of strategies that enhance engagement and loyalty. While specific achievements are not detailed, her long-standing role indicates a commitment to excellence in customer service.