Adam S.
About Adam S.
Adam S. is a Service Delivery Manager with extensive experience in IT service management, currently working at Legal & General since 2020. He has held various managerial roles at companies such as Direct Line Group and IBM, specializing in cloud delivery and availability management.
Current Role at Legal & General
Adam S. serves as a Service Delivery Manager at Legal & General, a position he has held since 2020. In this role, he specializes in cloud delivery and availability management, focusing on ensuring consistent and reliable IT services. His responsibilities include overseeing service delivery processes and implementing strategies to enhance service quality within the organization.
Previous Experience at Direct Line Group
Adam S. worked at Direct Line Group in various capacities. He served as a Service and Controls Manager for 11 months in 2019, where he was responsible for managing service operations. Prior to that, he held the position of Supplier Service Manager for one year from 2018 to 2019. His roles involved ensuring effective supplier management and service delivery within the organization.
Experience at IBM
Adam S. has extensive experience at IBM, where he held multiple roles. He worked as a Service Transition Manager for three months in 2015, and later as a Service Delivery Manager at Dixons Carphone Group from 2017 to 2018. Additionally, he served as the UKI Service Delivery Manager at Jones Lang La Salle Investment Management from 2015 to 2017. His roles at IBM focused on managing service delivery and transitions in various enterprise environments.
Education and Certifications
Adam S. studied at Riverside College Widnes, where he completed a program in Computer Systems Networking and Telecommunications, achieving the Cisco Certified Network Associate (CCNA) certification from 2008 to 2010. He also studied IT during the same period, obtaining IT Practitioners certification in Networking and System Support. Furthermore, he holds the ITIL V3 Expert certification, reflecting his advanced knowledge in IT service management.
Expertise in IT Service Management
Adam S. possesses expertise in Service Integration and Management (SIAM) and service model consultancy within IT operations. He has a strong background in managing enterprise environments across various sectors, including financial, government, and retail industries. His focus on cloud delivery and availability management positions him as a knowledgeable professional in ensuring reliable IT services.