Adrian Powell
About Adrian Powell
Adrian Powell is a Senior Complaints Consultant with extensive experience in complaint resolution and compliance reviews at Legal & General. He has a background in technical assistance and customer service, having worked in various roles across multiple companies since the late 1990s.
Current Role as Senior Complaints Consultant
Adrian Powell has held the position of Senior Complaints Consultant at Legal & General since 2010. In this role, he engages in ongoing compliance reviews to ensure adherence to regulations. He conducts complex compensation calculations as part of the complaint resolution process and carries out financial reconciliations related to complaint handling. Additionally, he provides technical guidance and support to the department while managing a personal portfolio of complaint cases. His responsibilities also include performing quality checks and providing feedback to enhance departmental performance.
Previous Experience at Legal & General
Adrian Powell has extensive experience at Legal & General, where he worked in various roles from 1999 to 2010. He began as an Administrator from 1999 to 2003, followed by a position as Complaints Consultant from 2003 to 2007. He then served as an Ombudsman liaison consultant from 2007 to 2010. Throughout his tenure, he contributed to the complaint handling process and developed expertise in compliance and customer service.
Background in Technical Assistance
Before joining Legal & General, Adrian Powell worked as a Technical Assistant at British Steel from 1997 to 1998. This role provided him with foundational experience in technical support and problem-solving. He also held a position as Assistant Manager at SUPERSAVE (UK) LIMITED from 1998 to 1999, where he gained management experience. Additionally, he worked as a Sales Assistant at JD Sports from 1996 to 1997, further diversifying his professional background.
Educational Qualifications
Adrian Powell studied at Salford University, where he achieved a degree in English Language and Literature from 1994 to 1996. Prior to university, he attended Treorchy Comprehensive from 1987 to 1994. His educational background has contributed to his communication skills and professional development.
Mentorship and Professional Development
In his current role, Adrian Powell actively mentors other members of the department, contributing to their professional development. His experience and knowledge in complaint handling and compliance enable him to guide colleagues effectively, fostering a collaborative work environment.