Andrew Stephens
About Andrew Stephens
Andrew Stephens is a ServiceNow Product Owner at Legal & General, where he has worked since 2019. He has over thirteen years of experience in IT systems and processes, with a strong background in Service Management from his previous roles at Centrica and Betfair.
Current Role at Legal & General
Andrew Stephens has been serving as the ServiceNow Product Owner at Legal & General since 2019. His role involves overseeing the implementation and management of ServiceNow solutions to enhance service delivery and operational efficiency. He operates from the Hove and London offices, contributing to the company's digital transformation initiatives.
Previous Experience at Centrica
Andrew Stephens held multiple positions at Centrica from 1998 to 2014. He began as a Configuration Management Analyst, progressing to the role of Enterprise Management Systems Team Lead. He later became the ServiceNow Support & Development Manager and served as the Service Level Reporting Team Lead. His tenure at Centrica spanned over 12 years, during which he developed a strong foundation in service management and IT processes.
Experience at Betfair
From 2014 to 2017, Andrew Stephens worked at Betfair as the Service Management Toolset Manager, specifically focusing on ServiceNow. In this role, he managed the service management toolset, ensuring effective support and development processes were in place to meet business needs.
Expertise in Service Management
Andrew Stephens possesses extensive expertise in Service Management toolset support and management. His work emphasizes delivering genuine business benefits through effective IT systems and processes. With thirteen years of experience in this field, he has developed a comprehensive understanding of service delivery and operational efficiencies.
Leadership and Team Management
In addition to his product ownership role, Andrew serves as a ServiceNow architect and support team leader. His leadership skills are evident in his ability to guide teams in implementing service management solutions, ensuring alignment with organizational goals and enhancing overall service delivery.