Andrew Whyatt
About Andrew Whyatt
Andrew Whyatt serves as the Senior Proposition and Experience Manager at Legal & General, where he has significantly improved the online customer journey and transaction volumes. He has a strong educational background and extensive experience in product management across various sectors, including pensions and energy.
Work at Legal & General
Andrew Whyatt serves as the Senior Proposition and Experience Manager at Legal & General since 2017. In this role, he has been instrumental in launching a unique online quote and apply experience that enhances the end-to-end online customer journey. His initiatives have led to increased transaction volumes. He has also developed an omni-channel customer journey experience, revising operational and customer service approaches to maintain a competitive edge. Andrew collaborates with user experience specialists to deliver a simplified user experience, integrating new online tools and videos. He is responsible for monitoring the retail retirement market and conducting competitor analysis to inform management decisions.
Education and Expertise
Andrew Whyatt holds a Combined B.A. Honours Degree in French and History from the University of Stirling. He furthered his education at Université Paris Nanterre, where he achieved a Maitrise (Masters) in History. Additionally, he studied at Ashridge Business and Management School in 2008. His foundational education includes studying Business Studies and French at Wolsingham School, where he earned ten GCSEs with high marks. This educational background supports his expertise in proposition development and customer experience management.
Background
Prior to his current role at Legal & General, Andrew Whyatt held several positions that contributed to his professional development. He worked as a Propositions Development Manager at The Pensions Regulator from 2013 to 2017. Before that, he served as a Product Manager at EDF Energy from 2011 to 2013 and at Eurostar from 2005 to 2010. His diverse experience across different sectors has equipped him with a broad understanding of product management and customer propositions.
Achievements
At Legal & General, Andrew Whyatt has led significant initiatives to enhance the customer experience. He successfully relaunched the online customer experience, collaborating with specialists to simplify user interactions. He has developed a pipeline of enhancements for existing customer experiences and products, ensuring alignment with market needs. His role involves commissioning management information and conducting customer research to inform strategic decisions, contributing to the company's market-leading position.