Anita Patel Keegel
About Anita Patel Keegel
Anita Patel Keegel is a Training and Change Manager at Legal & General in London, England, with extensive experience in training roles across various industries, particularly in Salesforce.com. She has a strong background in facilitating training sessions and managing organizational change, contributing to improved business operations.
Work at Legal & General
Anita Patel Keegel has been employed at Legal & General as a Training and Change Manager since 2021. In this role, she focuses on facilitating training sessions and managing change initiatives within the organization. Her work contributes to the effective adoption of new processes and systems, ensuring that employees are well-prepared for transitions.
Previous Experience in Training and Development
Prior to her current position, Anita worked at Thames Water as a Training & Content Developer, specializing in Salesforce Service Cloud and Field Services App for four months in 2020. She also held roles at the Financial Times as a Training Lead for SFDC Lightning and at Credit Suisse as an IBCM Salesforce Trainer. Her experience spans multiple organizations, where she has developed training programs and led sessions to enhance employee skills.
Expertise in Salesforce Training
Anita possesses expertise in facilitating training sessions focused on Salesforce.com, particularly in customer relationship management. Her proficiency in using Salesforce as a training tool has contributed to process improvement and enhanced business operations across various industries. She has worked in diverse sectors, including information technology, services, and publishing.
Educational Background
Anita studied at The University of Wolverhampton, where she earned a Bachelor of Science with Honors in Psychology. She also completed a Graduate Diploma in Law (CPE) and a Legal Practice Course (LPC) at BPP Law School. Her educational background provides her with a solid foundation in both legal and psychological principles, which she applies in her training roles.
Background in Customer Service Training
Anita has a strong background in retail and customer services training, having worked in various roles that enhance customer interaction and service delivery. Her early career included a position as a Customer Services Trainer at TWG - The Warranty Group Services, where she developed training programs aimed at improving customer service skills.