Anna Bernard
About Anna Bernard
Anna Bernard is a Service Desk and Channels Product Owner at Legal & General, with a strong background in service management and a Master's degree in Marketing and Management. She has held various roles in notable companies, including Xerox and Capgemini, and is certified in ITIL and Prince2.
Current Role at Legal & General
Anna Bernard serves as the Service Desk and Channels Product Owner at Legal & General, a position she has held since 2019. In this role, she is responsible for overseeing service desk operations and channel management, ensuring efficient service delivery and user satisfaction. Her extensive experience in service management contributes to her effectiveness in this role.
Previous Work Experience
Anna Bernard has a diverse work history in various roles related to service management and support. She began her career as an Administrative Assistant at Menzies Distribution from 2007 to 2008. She then transitioned to Capgemini, where she held multiple positions, including Service Desk Team Leader, Release and Configuration Manager, and PMO/Service Management Support. Additionally, she worked at Xerox as a Service Delivery Executive and Service Improvement Manager, and at HCL Technologies as a Service Improvement Manager. Her experience spans over a decade in the industry.
Education and Certifications
Anna Bernard studied at Uniwersytet Rolniczy im. Hugona Kołłątaja w Krakowie, where she earned a Master/Engineer degree in Marketing and Management from 2002 to 2009. She holds several professional certifications, including ITIL Foundation v3 and Release, Control and Validation at an intermediate level, as well as a Prince 2 Foundation certification. These qualifications support her expertise in service management.
Skills and Expertise
Anna Bernard possesses strong reporting and analytical skills, complemented by a keen attention to detail. Her leadership abilities are characterized by strategic thinking and proactive management. These skills have been instrumental in her roles across various organizations, allowing her to drive service improvements and enhance operational efficiency.
Career Achievements
Throughout her career, Anna Bernard has demonstrated a track record of outstanding performance and achievement. Her contributions in various service management roles have led to improved processes and enhanced service delivery. Her ability to lead teams and manage complex projects has been recognized in her previous positions, particularly at Capgemini and Xerox.