Ashton Rose Edwards Trigg
About Ashton Rose Edwards Trigg
Ashton Rose Edwards Trigg is a Protection Customer Service Agent at Legal & General in Cardiff, Wales, with a career spanning various roles in customer service and sales, primarily at Next. She has contributed to training and development initiatives and has received recognition for her collaborative efforts.
Work at Legal & General
Ashton Rose Edwards Trigg has been employed at Legal & General since 2019 as a Protection Customer Service Agent - Grade 2. In this role, Trigg has contributed to the development of learning materials for new entrants, enhancing the onboarding process. Prior to the current position, Trigg worked as a Protection Customer Service Agent - Grade 1 from 2018 to 2019. Trigg's responsibilities have included delivering training to both new and returning agents, which has resulted in achieving excellent key performance indicator (KPI) results. Trigg has also provided coaching and feedback to agents to support their professional development.
Previous Experience at Next
Trigg's career began at Next, where they held multiple positions from 2014 to 2018. Starting as a Sales Apprentice, Trigg worked for one year before advancing to a Sales Assistant and Team Coach for six months in 2015. Following this, Trigg served as a Sales Supervisor for two years until 2017, and then as a Sales Manager for one year in Merthyr Tydfil. During this time, Trigg gained extensive experience in customer service and team management, stepping up to cover the Team Manager role when needed.
Education and Expertise
Trigg attended Five Acres High School from 2008 to 2010, followed by studies at Royal Forest of Dean College from 2009 to 2010. At the college, Trigg focused on Hair Styling and Hair Design, achieving an NVQ level 1 qualification. This educational background has contributed to Trigg's skill set, which includes training and coaching in customer service environments.
Achievements
In 2019, Trigg was recognized as a StepForward Candidate, highlighting a commitment to personal and professional growth. Trigg also received the Top Collaborator award at the Step Forward Graduation for the 2019-2020 period, indicating a strong ability to work collaboratively with others and contribute positively to team dynamics.