Ben Press
About Ben Press
Ben Press serves as the Customer Service Lead at Legal & General, where he has worked since 2021. He has significant experience in managing operations within the energy industry and has a strong background in customer service management.
Work at Legal & General
Ben Press has been serving as the Customer Service Lead at Legal & General since 2021. In this role, he oversees customer service operations and manages a team to ensure high standards of service delivery. His responsibilities include monitoring key performance indicators, which are essential for maintaining operational efficiency and customer satisfaction.
Previous Experience in Customer Service
Prior to his current position, Ben Press worked at SSE plc as a Customer Service Manager from 2002 to 2020. During his 18 years at SSE, he developed extensive expertise in managing customer service teams and operations. He also held a position as Team Manager at Citizens Advice for four months in 2020, where he focused on customer management and service standards.
Education and Expertise
Ben Press studied at Bassaleg School from 1995 to 2002. He has developed a strong skill set in managing change and relocation of operations within the energy industry. His expertise includes inbound and outbound contact center management, recruitment, and resource planning, which are critical for effective team management.
Leadership and Management Skills
Ben Press has a proven track record of managing approximately 100 people, focusing on key performance indicators such as attendance rates, attrition, performance, and morale. His leadership style emphasizes operational excellence and team engagement, contributing to a positive work environment and effective service delivery.