Ben Shaw
About Ben Shaw
Ben Shaw is a Senior Complaints Consultant at Legal & General, with a background in customer relations and complaints management across various organizations, including the Financial Ombudsman Service and AXA.
Current Role at Legal & General
Ben Shaw serves as a Senior Complaints Consultant at Legal & General, a position he has held since 2018. In this role, he is responsible for managing and resolving customer complaints, ensuring that issues are addressed efficiently and effectively. His experience in complaints handling contributes to the overall customer service strategy of the organization. He operates from Birmingham, United Kingdom, and has accumulated six years of experience in this capacity.
Previous Experience at Financial Ombudsman Service
Prior to his current role, Ben Shaw worked as an Adjudicator at the Financial Ombudsman Service from 2011 to 2014. During his three years in this position, he was involved in assessing complaints and making decisions on disputes between consumers and financial services providers. This experience provided him with a strong foundation in regulatory compliance and customer advocacy.
Career Path at AXA
Ben Shaw has held multiple positions at AXA, contributing to his expertise in customer relations and complaints management. He worked as a Customer Relations Executive for six months in 2016 and later served as a Claims Team Leader for seven months in 2017. Additionally, he was a Senior Complaints Handler for one year from 2015 to 2016. His roles at AXA involved direct interaction with clients and oversight of complaint resolution processes.
Education and Legal Training
Ben Shaw earned his LLB degree from Keele University, where he studied from 2006 to 2009. He furthered his legal education at Kaplan Law School, achieving a commendation in 2010. This educational background has equipped him with a solid understanding of legal principles, which he applies in his professional roles, particularly in complaints handling and customer service.
Early Career and Additional Roles
Before his roles in customer service and complaints management, Ben Shaw worked in various positions that contributed to his skill set. He was a Resourcer and Advertising & Database Coordinator at Resources Group from 2010 to 2011 and a Student Fundraiser at Keele University in 2007. He also gained experience as an Operational Analyst at Allianz Insurance for six months in 2014. These early roles provided him with diverse experiences in communication and operational processes.