Ben Waldron
About Ben Waldron
Ben Waldron is an Information Technology Service Desk professional with extensive experience in IT support roles across various companies, including Clipper Logistics and Bossa Nova Robotics. He holds a Bachelor's degree in Film/Cinema/Video Studies from Sheffield Hallam University and has developed a strong skill set in cloud management, networking, and ticket management systems.
Work at Legal & General
Ben Waldron has been employed at Legal & General since 2021, serving in the role of Information Technology Service Desk. He is part of the IT, Change and Infrastructure team within Legal and General Surveying Services. His responsibilities include providing IT support and managing various technical systems to ensure smooth operations within the organization.
Previous Experience in IT Support
Before joining Legal & General, Ben Waldron worked as an Information Technology Support Technician at Clipper Logistics plc from 2020 to 2021. He also served as a Technical Product Support Specialist at Bossa Nova Robotics from 2019 to 2020. His experience includes delivering IT support for autonomous retail robotics projects at major retailers such as Morrisons and Walmart.
Educational Background
Ben Waldron studied at Sheffield Hallam University, where he earned a Bachelor's degree in Film/Cinema/Video Studies from 2016 to 2019. He also completed a Level 3 BTEC Diploma in Creative Media Production at Tresham from 2015 to 2016. Earlier, he obtained a Level 3 BTEC Diploma in Information Technology at New College Stamford from 2014 to 2015.
Technical Skills and Expertise
Ben Waldron possesses a range of technical skills relevant to IT support. He is experienced in managing and configuring Nutanix Cloud Cluster Managers and On-Prem Failover Cluster Manager. He is proficient in using SonicWall and Draytek Management Portals, as well as SonicWall NetExtender. His expertise extends to TCP/IP configuration, VLANs, and networking configuration, along with administration of Microsoft Endpoint, Intune, Azure AD, and On-Prem AD.
Customer Service and Management Experience
Prior to his IT roles, Ben Waldron worked as a Head Bartender at Kenwood Hall from 2018 to 2019. He also served as a Student Ambassador at Sheffield Hallam University from 2016 to 2017. These positions contributed to his customer service skills and ability to manage responsibilities in a fast-paced environment.