Bethan Hopkin
About Bethan Hopkin
Bethan Hopkin is a Planning & Delivery Analyst at Legal & General in Cardiff, Wales, where she has worked since 2021. With a background in customer service and strong communication skills, she has experience in various roles, including sales and quality assurance.
Work at Legal & General
Bethan Hopkin has been employed at Legal & General as a Planning & Delivery Analyst since 2021. In this role, she is based in Cardiff, Wales, and has accumulated three years of experience. Prior to her current position, she worked as a Customer Contact Specialist at Legal & General from 2016 to 2021, where she focused on customer service within the insurance and retirement sectors. Her experience at Legal & General highlights her commitment to effective communication and collaboration across various levels of the organization.
Education and Expertise
Bethan Hopkin studied at Coleg y Cymoedd, where she completed a course in Salon/Beauty Salon Management and achieved an NVQ Level 3 in Beauty Therapy from 2010 to 2011. Additionally, she studied Hairdressing & Beauty Therapy at the same institution from 2008 to 2010. Earlier, she attended Tonypandy Community College, where she studied Accounting and Business/Management and obtained GCSE qualifications. This educational background provides her with a diverse skill set applicable in her current role.
Background in Customer Service
Before joining Legal & General, Bethan Hopkin gained extensive experience in customer service roles. She worked at Conduit Global as a Sales Specialist from 2013 to 2016 and served as a Customer Service Team Lead for a brief period in 2015. Her responsibilities included ensuring high standards of customer service, which contributed to her strong focus on customer satisfaction in the insurance and retirement sectors.
Previous Employment Experience
Bethan Hopkin's career includes a variety of roles that have shaped her professional development. She worked as a Beauty Therapist at The Vale Resort from 2010 to 2012. Following that, she held multiple positions at Conduit Global, including Quality Assurance Analyst and Customer Service Team Lead. These experiences have equipped her with skills in communication, organization, and project delivery, which she applies in her current role.
Skills and Contributions
Bethan Hopkin is recognized for her clear communication skills, which facilitate effective collaboration among team members. She supports her colleagues through coaching and training, enhancing overall team performance. Her excellent organizational skills contribute to efficient project delivery, making her a valuable asset in her current position as a Planning & Delivery Analyst.