Carl Mahoney
About Carl Mahoney
Carl Mahoney is a Technical Consultant and Team Manager at Legal & General, where he has worked since 2008. He has managed significant projects, such as a £3 million back-book mortgage review, and serves as the main contact for complaints escalated to the Financial Ombudsman Service.
Work at Legal & General
Carl Mahoney has been employed at Legal & General since 2008, where he holds the position of Technical Consultant and Team Manager. In this role, he has designed and managed significant projects, including a back-book mortgage review project with a budget of £3 million. This initiative involved contacting over 6,000 customers over a span of 14 months. Additionally, he serves as the main point of contact for complaints escalated to the Financial Ombudsman Service concerning Mortgages, Protection, Annuities, and Investment products.
Education and Expertise
Carl Mahoney studied at the University of Portsmouth, where he earned a Bachelor of Science degree in Criminology from 2015 to 2020. His educational background provides him with a foundation in analytical thinking and problem-solving, which is applicable to his work in the financial services sector. His expertise encompasses technical consulting, project management, and customer complaint resolution.
Background
Prior to his current role at Legal & General, Carl Mahoney served as an Advertising Standards Consultant for Mortgages and Protection products. This position allowed him to develop a strong understanding of regulatory compliance and consumer protection within the financial services industry. His career has been characterized by a focus on customer service and technical guidance.
Achievements
In his capacity as a Technical Consultant, Carl Mahoney has authored redress and technical guidance documents, contributing to the clarity and effectiveness of customer communication. His involvement in high-budget projects and complaint resolution demonstrates his commitment to maintaining standards in the financial services sector.