Carole Green Acim
About Carole Green Acim
Carole Green is a Digital Product Manager at Legal & General, where she has worked since 2015. With over 20 years of team management experience, she has a strong background in marketing and customer service, having held various roles in the financial services sector.
Work at Legal & General
Carole Green has held multiple roles at Legal & General since 2007. She began as a Marketing Manager, a position she held until 2012. Following this, she served as Servicing Team Manager from 2002 to 2007, and later transitioned to Marketing and Literature Manager until 2015. In 2015, she took on the role of Digital Product Manager, where she has been working for nine years. Throughout her tenure, she has been involved in various projects aimed at enhancing customer capability and experience.
Education and Expertise
Carole Green has a strong educational background in marketing and business studies. She studied at Thames Polytechnic, where she earned a degree in Business Studies from 1983 to 1985. She furthered her marketing education at Oxford College of Marketing, achieving a Professional Certificate of Marketing from 2012 to 2013, followed by a Diploma in Professional Marketing from 2014 to 2016. This educational foundation supports her expertise in digital product management and marketing.
Background in Customer Service
Before her extensive career at Legal & General, Carole Green worked at BT as a Customer Service Manager from 1986 to 2000. During her 14 years at BT, she developed skills in customer service management, which have contributed to her effectiveness in subsequent roles. Her experience in managing customer service teams has informed her approach to improving customer experiences in her later positions.
Achievements and Recognition
Carole Green has received formal recognition for her contributions to various successful initiatives, particularly in corporate social responsibility (CSR). Her work has led to numerous successful outcomes, demonstrating her commitment to improving organizational practices and customer satisfaction. She has a proven track record of delivery and team satisfaction, supported by 20 years of team management experience.
Management of Digital Platforms
In her current role as Digital Product Manager at Legal & General, Carole Green manages the governance of a self-service platform. Her responsibilities include risk reporting and both internal and external promotion of the platform. She is experienced in management information (MI) reporting, which is integral to her platform management duties.