Caroline Phillips
About Caroline Phillips
Caroline Phillips is a Service Delivery Manager with extensive experience in the financial and legal sectors. She has worked at various organizations, including the Ministry of Justice UK and Legal & General, and has a background in customer retention and service improvement.
Current Role at Legal & General
Caroline Phillips serves as a Service Delivery Manager at Legal & General, a position she has held since 2018. She operates from the Cardiff office in the United Kingdom. In this role, she is responsible for overseeing service delivery processes and ensuring operational efficiency within the organization.
Previous Experience at Ministry of Justice UK
Prior to her current position, Caroline worked at the Ministry of Justice UK as a Service Delivery Manager from 2008 to 2015. Her tenure lasted seven years, during which she was based at the Celtic Springs Business Park in Newport. In this role, she managed service delivery initiatives and contributed to the improvement of operational processes.
Career Background in Customer Retention
Caroline's career includes experience as a Customer Retention Manager at the Bank of Scotland from 2002 to 2008. She worked in Cardiff for six years, focusing on strategies to retain customers and enhance customer satisfaction. This role laid the foundation for her subsequent positions in service delivery and operations management.
Education and Training
Caroline Phillips completed her education at several institutions. She attended Cwmcarn High School and later studied at Crosskeys College. Additionally, she pursued further education at the University of South Wales, where she gained knowledge relevant to her career in service delivery and management.
Experience in Service Improvement
In 2016, Caroline worked as a Service Improvement Specialist at the Money Advice Service for a period of six months in Holborn, London. This role involved identifying and implementing service improvements to enhance customer experiences and operational effectiveness.
Role at Webhelp UK
Caroline served as a Senior Operations Manager at Webhelp UK from 2016 to 2018. During her two years in Cardiff, she was responsible for managing operations and ensuring the delivery of high-quality services to clients, further developing her expertise in service management.