Catherine Norris
About Catherine Norris
Catherine Norris is a Customer Analyst at Legal & General, where she has worked since 2016. She has extensive experience in various roles within the company, including Business Intelligence Analyst and Endowment Complaint Handler, and holds a BSc in Financial Economics from Swansea University.
Work at Legal & General
Catherine Norris has had a long tenure at Legal & General, spanning over two decades. She began her career at the company as an Administrator from 2001 to 2003. After a brief period, she transitioned to the role of Endowment Complaint Handler, where she worked from 2003 to 2006. Following this, she served as a Business Intelligence Analyst for ten years, from 2006 until 2016. Since 2016, she has held the position of Customer Analyst, contributing to the organization for eight years. Throughout her time at Legal & General, she has gained extensive experience in customer service and business intelligence.
Education and Expertise
Catherine Norris studied at Swansea University, where she earned a Bachelor of Science degree in Financial Economics. Her studies took place from 1998 to 2001, providing her with a solid foundation in economic principles and financial analysis. This educational background has equipped her with the analytical skills necessary for her roles within Legal & General, particularly in business intelligence and customer analysis.
Background
Catherine Norris has spent her professional career primarily in Cardiff, United Kingdom. Her work history at Legal & General highlights her commitment to the organization and her development within various roles. Starting as an Administrator and progressing through several positions, she has built a comprehensive understanding of the company's operations and customer needs.
Career Progression
Catherine Norris's career at Legal & General demonstrates significant progression through various roles. She started as an Administrator, then moved to handling endowment complaints, followed by a decade as a Business Intelligence Analyst. Currently, as a Customer Analyst, she utilizes her extensive experience to enhance customer satisfaction and improve business processes. Her journey reflects her adaptability and growth within the financial services sector.