Catrin Williams
About Catrin Williams
Catrin Williams is a Process Analyst at Legal & General, specializing in enhancing customer experience through process analysis. With a background in Business Relationship Management and a degree in Business Decision Analysis from the University of the West of England, she has over two decades of experience in the financial services industry.
Work at Legal & General
Catrin Williams has been employed at Legal & General since 2018, serving as a Process Analyst. In this role, she focuses on enhancing customer experience through detailed process analysis. Prior to her current position, she worked for 19 years at Legal & General as a Commission Payments Manager, where she gained extensive experience in the financial services sector.
Education and Expertise
Catrin Williams studied at the University of the West of England, where she earned a BA (Hons) in Business Decision Analysis from 1995 to 1999. Her educational background supports her expertise in process analysis and customer experience enhancement, which are critical in her current role as a Process Analyst.
Background
Catrin Williams has a strong foundation in Business Relationship Management and Stakeholder Management. Her extensive experience in these areas has been developed over her long tenure in the financial services industry, particularly during her time at Legal & General.
Achievements in Project Delivery
Catrin Williams has a proven track record in Project Delivery, contributing to operational improvements within her roles. Her efforts in this area have been significant in enhancing processes and customer experiences at Legal & General.