Chanice Fagan
About Chanice Fagan
Chanice Fagan is a Customer Relations Officer at Legal & General, where she has worked since 2018. She previously held roles at Royal Bank of Scotland Business, including Deputy Manager and Complaints Team Manager, and studied Psychology at Coventry University.
Current Role at Legal & General
Chanice Fagan has been employed at Legal & General as a Customer Relations Officer since 2018. In this role, she is responsible for managing customer inquiries and ensuring a high level of service. Her experience in customer relations contributes to her effectiveness in addressing customer needs and resolving issues.
Previous Experience at Royal Bank of Scotland
Prior to her current position, Chanice Fagan worked at Royal Bank of Scotland Business. She served as a Complaints Team Manager from 2017 to 2018 in Birmingham, West Midlands, where she managed a team focused on resolving customer complaints. Additionally, she held the position of Deputy Manager for a brief period in 2017, gaining valuable experience in customer service operations.
Education at Coventry University
Chanice Fagan studied at Coventry University from 2011 to 2014, where she earned a degree in Psychology with a classification of 2:1. This educational background provides her with insights into human behavior, which is beneficial in her customer relations role.
Professional Skills and Expertise
With her extensive experience in customer service and management, Chanice Fagan possesses skills in conflict resolution, team leadership, and customer engagement. Her background in psychology enhances her ability to understand and address customer concerns effectively.