Charleigh Sinclair Berrow
About Charleigh Sinclair Berrow
Charleigh Sinclair Berrow is a Customer Service Leader at Legal & General in Cardiff, Wales, with expertise in financial regulations and consumer rights. She has a background in customer relations and aims to advance her career to a Complaints Team Manager role.
Current Role at Legal & General
Charleigh Sinclair Berrow serves as a Customer Service Leader at Legal & General, a position she has held since 2023. She operates in a hybrid work environment based in Cardiff, Wales, United Kingdom. In this role, she focuses on enhancing customer service operations and ensuring compliance with relevant regulations.
Previous Experience in Customer Relations
Prior to her current role, Charleigh worked at 118 118 Money as a Customer Relations Executive from 2019 to 2023. She also held the position of Complaints Team Leader at the same company for a brief period in 2023. Earlier in her career, she spent five years at Barclays Partner Finance as a Customer Relations Executive, where she developed her skills in customer service and complaint resolution.
Education and Qualifications
Charleigh completed her education at Radyr Comprehensive. She holds a level 3 qualification from the Institute of Leadership and Management, which has equipped her with leadership skills applicable in customer service settings.
Expertise in Regulatory Compliance
Charleigh possesses expertise in Financial Conduct Authority regulations and The Consumer Rights Act 2015. She has in-depth knowledge of Section 75 and asset and service complaints, which informs her approach to customer service and complaint management.
Career Aspirations
Charleigh aims to advance her career by becoming a Complaints Team Manager. She plans to leverage her change management and coaching skills to enhance team performance and customer satisfaction.