Cheryl Williams Dip Pfs Ce Sre Ce Rer
About Cheryl Williams Dip Pfs Ce Sre Ce Rer
Cheryl Williams serves as the Quality & Competency Manager at Legal & General, where she specializes in managing risk within the bank's Training & Competence framework. With a background in customer outcomes and extensive experience in coaching and developing advisors, she has held various managerial roles in the financial sector.
Current Role at Legal & General
Cheryl Williams serves as the Quality & Competency Manager at Legal & General, a position she has held since 2021. In this role, she focuses on managing quality assurance processes and competency frameworks within the organization. Cheryl's responsibilities include mentoring divisional teams and acting as a subject matter expert in advice quality. Her experience in this capacity allows her to effectively oversee and enhance the quality of services provided by the company.
Previous Experience at Nationwide Building Society
Cheryl Williams has extensive experience at Nationwide Building Society, where she held several key positions. From 2013 to 2015, she worked as the Lead Customer Outcome Manager, followed by a role as Senior Operations Manager from 2015 to 2019. Additionally, she served as the Senior Advice Checking Manager for eight months in 2015. Her roles involved managing customer outcomes and ensuring compliance with operational standards, contributing to the overall effectiveness of the organization.
Education and Qualifications
Cheryl Williams studied at Coleg Glan HAFRAN, where she achieved a BTEC in Media from 1991 to 1993. She also completed her GCSEs at Cathays High School from 1986 to 1991. In addition to her formal education, Cheryl holds several professional qualifications, including Level 4 DipFA, CeMAP, CeSRE, and CeRER. These qualifications support her expertise in financial services and risk management.
Expertise in Risk Management
Cheryl Williams specializes in managing risk within the Training & Competence framework of financial institutions. Her experience includes leading a Customer Outcomes risk team, transitioning it from a pilot phase to a key control function. She has a proven track record in operational management and supervision, particularly within customer outcomes risk departments, where she has effectively implemented quality and performance measures.
Coaching and Team Leadership Experience
Cheryl Williams has significant experience in coaching and developing advisors' skills, focusing on both quality and performance metrics. She has led, motivated, and influenced a team of regulated Area Managers, fostering an environment that encourages professional growth and adherence to quality standards. Her leadership style emphasizes the importance of training and competency in achieving organizational objectives.