Chris Diston
About Chris Diston
Chris Diston is an Operational Planning Analyst at Legal & General, where he has worked since 2020. He has a background in customer service and management, having held various roles at Legal & General and Southern Water.
Work at Legal & General
Chris Diston has been employed at Legal & General since 2020 as an Operational Planning Analyst. In this role, he focuses on optimizing operational strategies within the organization. Prior to this position, he worked as a Senior Customer Service Consultant from 2014 to 2020, where he gained extensive experience in customer service. Additionally, he served as Acting Team Manager for a period of six months in 2017 to 2018, overseeing a team in Hove, Brighton and Hove, United Kingdom. His contributions include implementing real-time and near-future scheduling strategies for a dual site contact centre with approximately 175 staff.
Education and Expertise
Chris Diston studied at Chichester College from 2004 to 2005. His educational background has equipped him with skills relevant to his career in operational planning and customer service. He possesses a strong passion for problem-solving, particularly in customer service and complaint handling. This expertise is reflected in his approach to work, where he adheres to the principle of 'Measure twice, cut once' to ensure high-quality output.
Background in Customer Service
Before joining Legal & General, Chris Diston worked at Southern Water as a Customer Service Specialist from 2008 to 2013. During his five years there, he developed a solid foundation in customer service practices. His experiences in both Southern Water and Legal & General have contributed to his understanding of customer needs and effective complaint resolution.