Chris Stapleton
About Chris Stapleton
Chris Stapleton is a Senior Complaint Handler at Legal & General in Hove, England, where he has worked since 2019, focusing on mortgage complaints. Previously, he served as an Outcome Tester at Lloyds Banking Group from 2015 to 2019, where he handled complaint resolutions.
Work at Legal & General
Chris Stapleton has been employed at Legal & General since 2019, serving as a Senior Complaint Handler. In this role, he is based in Hove, England, and specializes in assessing mortgage complaints. His responsibilities include crafting final response letters to address customer concerns effectively.
Previous Experience at Lloyds Banking Group
Before joining Legal & General, Chris Stapleton worked at Lloyds Banking Group from 2015 to 2019 as an Outcome Tester. In this position, he was responsible for paying redress as part of the complaint handling process, contributing to the resolution of customer issues.
Specialization in Complaint Handling
Chris Stapleton specializes in assessing mortgage complaints within his current role. His expertise includes analyzing customer grievances and formulating comprehensive final response letters, ensuring that all complaints are addressed in a clear and professional manner.
Career Overview
Chris Stapleton has a career spanning several years in the financial services industry, with a focus on complaint handling. His experience includes significant roles at both Legal & General and Lloyds Banking Group, where he developed skills in customer service and complaint resolution.