Christopher Anstee
About Christopher Anstee
Christopher Anstee is a Pension Benefits Operational Customer Services Manager with extensive experience in customer service management within the financial sector. He has held various managerial roles since 2004, focusing on operational transformation and team leadership in Cardiff, United Kingdom.
Current Role at Legal & General
Christopher Anstee serves as the Pension Benefits Operational Customer Services Manager at Legal & General, a position he has held since 2017. In this role, he manages a team that includes 70 Pension Administrators, a Service Delivery Manager, and 7 Operational Technical Team Managers. He is responsible for setting the vision and strategy for the business over the medium to long term while also addressing daily operational demands.
Previous Experience in Customer Services Management
Prior to his current role, Christopher Anstee held various managerial positions in customer services. He worked as the Service, Performance and Sales & Advice Complaint Handling Monitoring Manager from 2007 to 2010 in Cardiff and Kingswood, Tadworth. He also served as the IPS Co funds Platform Operations Customer Services Manager from 2012 to 2014 in Hove, East Sussex, and as the Head of Savings Complaints for a brief period in 2010 in Cardiff.
Background in Operational Oversight
Christopher Anstee has extensive experience in operational oversight roles. He worked as the CASS Operational Oversight Manager/CASS Incident Manager from 2014 to 2016 in Witham, Essex. His earlier roles include Service Delivery Manager, Customer Resolutions from 2004 to 2005 and Settlements Customer Services Manager from 2005 to 2007, both in Cardiff. His career also includes managing Mortgage Endowment Complaints from 2010 to 2012 in Cardiff.
Education and Early Life
Christopher Anstee studied at Porth County Comprehensive Boys School from 1987 to 1994. This foundational education provided him with the skills and knowledge that he later applied throughout his career in customer service and operational management.
Focus on Operational Transformation
In his roles, Christopher Anstee has implemented automation solutions and Vanguard interventions aimed at enhancing operational transformation. He emphasizes effective relationship management with business partners, trustees, and scheme owners, while fostering a culture that promotes continuous improvement and a passion for excellence within his teams.