Claire Chapman
About Claire Chapman
Claire Chapman serves as the Operational Resilience Programme Director at Legal & General, where she has contributed significantly to the implementation of key systems and managed supplier relationships. With a career spanning over a decade at Legal & General in various managerial roles, she has a strong background in project management and customer service.
Current Role at Legal & General
Claire Chapman serves as the Operational Resilience Programme Director at Legal & General since 2020. In this role, she focuses on ensuring the operational resilience of the organization, which includes executing business continuity planning and conducting test execution for large operational functions. Her position is based in the London, England Metropolitan Area.
Previous Experience at Legal & General
Claire Chapman has held multiple roles at Legal & General, contributing to various aspects of the organization. She worked as a Senior Project Manager from 2013 to 2017, and as a Program Manager from 2017 to 2018. Prior to these roles, she served as a Customer Service Manager at Legal and General Assurance Society Limited from 2004 to 2011, where she managed a team of 100 customer service consultants overseeing the Group Protection portfolio.
Implementation of Quoting System
As a Business Readiness/Implementation Manager, Claire Chapman successfully led the implementation of the first external quoting system in Legal and General Group Protection. This initiative marked a significant advancement in the organization's operational capabilities.
Education and Training
Claire Chapman studied at Ibstock Place from 1987 to 1990 and later attended NESCOTT from 1990 to 1992. Her educational background has provided her with a foundation that supports her professional development in various roles within the financial services sector.
Supplier Relationship Management
In her current and previous roles, Claire Chapman has developed strong supplier relationships and managed deliveries involving key third parties. This aspect of her work is crucial for ensuring the smooth operation of projects and initiatives within Legal & General.