Claire Hird
About Claire Hird
Claire Hird is the Operations Director at Legal & General, where she has worked since 2017. She specializes in managing multi-channel sales and has a strong background in implementing change to enhance operational efficiency and customer service.
Work at Legal & General
Claire Hird has been employed at Legal & General since 2014. She currently holds the position of Operations Director, a role she has occupied since 2017. In this capacity, she oversees operational functions and strategic initiatives to enhance service delivery. Additionally, she serves as the Head of Household Claims, where she has contributed to the management of claims processes for the past ten years. Her work is based in Birmingham, United Kingdom.
Expertise in Multi-Channel Sales
Claire Hird is recognized for her expertise in managing multi-channel sales, which includes both inbound and outbound campaigns. She has a proven track record of implementing and managing change across operational teams, which has led to improvements in service levels and sales conversion rates. Her skills are particularly relevant in the context of the General Insurance sector.
Leadership in Operational Change
In her role as Site Lead for the Birmingham operation, Claire Hird has overseen the integration and transformation of various departments. Her leadership has focused on enhancing operational efficiency and effectiveness. She has extensive experience in managing customer service, claims handling, and sales teams, which has contributed to her ability to drive operational change.
Focus on Cultural Change and Process Improvement
Claire Hird specializes in cultural change within organizations. She emphasizes the continuous improvement of processes and customer experience. Her approach aims to foster an environment that supports operational excellence and enhances customer satisfaction in the General Insurance sector.