Claire Husbands
About Claire Husbands
Claire Husbands is a Release Manager at Sse Plc, specializing in continual service improvement and Change Management processes. With a 25-year tenure at the company, she has successfully managed 3,800 changes per month and oversees the IT Graduate and IT Degree Apprentices program.
Work at SSE PLC
Claire Husbands serves as the Change and Release Management Process Owner at SSE PLC. She has held this position since 1999, contributing to the organization for 25 years. Based in Perth County, Perth and Kinross, United Kingdom, she focuses on continual service improvement to enhance business benefits and deliver real value to customers and users.
Change Management Expertise
Husbands has developed ITIL aligned Change Management processes, which include design, documentation, training, and governance within the Service Now platform. Her expertise in this area has contributed to a proven track record of managing 3,800 changes per month with a 99% success rate. This achievement highlights her capability in overseeing complex change initiatives.
Management of IT Graduate and Degree Apprentices
In her role, Claire Husbands has line management responsibility for the IT Graduate and IT Degree Apprentices programme. She program manages over 30 apprentices throughout the lifecycle of their tailored programme, ensuring their development and success within the organization. Her involvement includes reviewing the success of these programmes.
Education Background
Claire Husbands studied at Crofton Senior School. This educational background laid the foundation for her career in IT and management, contributing to her extensive experience in the field.