Clare Wozencroft
About Clare Wozencroft
Clare Wozencroft is the Head of Customer Service at Legal & General, where she has worked since 2022. With a background in law, sociology, and economics, she has extensive experience in customer service management within the financial services sector.
Current Role at Legal & General
Clare Wozencroft serves as the Head of Customer Service at Legal & General, a position she has held since 2022. In this role, she focuses on enhancing customer service delivery and implementing effective service strategies. Her leadership is aimed at achieving excellence in customer service within the organization.
Previous Experience at Legal & General
Prior to her current role, Clare Wozencroft worked at Legal & General in various capacities. She was the Performance Optimisation Manager from 2019 to 2022, where she contributed to improving service performance. Before that, she served as the Contact Center Manager from 2016 to 2019, overseeing operations in Cardiff, Wales.
Experience at HSBC
Clare Wozencroft has significant experience in the banking sector, having worked at HSBC for 16 years. She held various positions, including Department Manager and Premier Manager, from 2000 to 2016. Her tenure at HSBC included five years in Swansea, where she focused on customer service and management.
Education and Academic Background
Clare Wozencroft studied at Neath College, where she pursued courses in law, sociology, and economics. This educational background has equipped her with a diverse understanding of the social and economic factors influencing customer service within the financial sector.
Leadership and Customer Service Expertise
Clare Wozencroft possesses dynamic leadership skills that have been crucial in her career. She has a proven track record of enhancing customer service and sales through effective service strategies. Her extensive experience in managing contact centers within the financial services sector further underscores her expertise in customer service excellence.